Close vs Freshsales - Detailed Comparison 2026
Close is rated slightly higher on SAASAF.AI (4.5/5 vs 4.3/5). Close starts at $49/month with no free tier. Freshsales starts at $9/month and has a free tier.
Which Is Better, Close or Freshsales?
Close holds a slight edge in user satisfaction with a rating of 4.5/5 compared to Freshsales's 4.3/5. When it comes to features, Close offers 6 capabilities while Freshsales provides 6, with both sharing core functionality like Pipeline Management, Reporting. Close differentiates with Built In Calling and Email Sequences, while Freshsales stands out with Ai Lead Scoring and Built In Phone. On pricing, Freshsales is the more budget-friendly option at $9/month compared to Close at $49/month, and Freshsales also offers a free tier. Freshsales brings AI-powered capabilities to the table, which Close does not offer natively. Freshsales has broader platform support (3 platforms vs. 1), which may matter for teams with diverse device needs.
At a Glance
Full Side-by-Side Comparison
| Criteria | Close | Freshsales |
|---|---|---|
| Rating | 4.5/5 | 4.3/5 |
| Pricing Model | Subscription | Freemium |
| Starting Price | $[object Object] | $[object Object] |
| Free Tier | No | Yes |
| AI-Powered | No | Yes |
| AI Model | N/A | Freddy AI |
| Platforms | web | web, ios, android |
| Founded | 2013 | 2010 |
| Company Size | 51-200 | 1000+ |
| Integrations | 4+ | 4+ |
| Affiliate Program | Yes | Yes |
| Ai Lead Scoring | ✗ | ✓ |
| Automations | ✗ | ✓ |
| Built In Calling | ✓ | ✗ |
| Built In Phone | ✗ | ✓ |
| Email Sequences | ✓ | ✗ |
| Email Tracking | ✗ | ✓ |
| Pipeline Management | ✓ | ✓ |
| Power Dialer | ✓ | ✗ |
| Reporting | ✓ | ✓ |
| Sms | ✓ | ✗ |
How Much Do Close and Freshsales Cost?
Close Pricing
Subscription
$[object Object]
Billed monthly
Close uses a subscription pricing model starting at $49/month. No free tier is offered.
Freshsales Pricing
Freemium
$[object Object]
Free tier available
Billed monthly
Freshsales offers a freemium pricing model starting at $9/month. A free tier is available with limited features.
Pros and Cons
Close Pros
- Built-in Power Dialer eliminates separate sales dialer cost
- Email, SMS, and calling unified in one timeline
- Workflows handle sequences with branching logic natively
- Excellent founder-led content and sales playbooks
- Honest, transparent pricing with no hidden tiers
Close Cons
- Smaller integration ecosystem than HubSpot or Salesforce
- Less suitable for complex enterprise sales orgs
- Reporting is functional but lacks deeper analytics
- Per-seat pricing adds up for large rep teams
Freshsales Pros
- Freddy AI scoring and insights at SMB-friendly prices
- Built-in phone, WhatsApp, and SMS for omnichannel sales
- Tight integration with Freshdesk for sales-support handoff
- Generous free tier for small teams
- Faster setup than Salesforce
Freshsales Cons
- Reporting flexibility trails Salesforce on complex needs
- Marketing automation is basic versus HubSpot or Marketo
- Smaller third-party app marketplace
- Customization gets clunky for advanced sales processes
Who Should Choose Which?
Choose Close if...
Best for: Close is best for inside sales teams at SaaS and B2B services companies who need calling, email, and CRM in one tool. Teams running high-velocity outbound benefit most from the integrated dialer.
- You need Inside Sales
- You need Sales Outreach
- You need Call Management
Ideal for: smb, mid-market
Industries: technology, agencies, consulting
Choose Freshsales if...
Best for: Freshsales is best for SMB and mid-market teams already using Freshworks for support, or teams who want Salesforce-like capability at a fraction of the cost. Companies needing omnichannel engagement benefit most.
- You need Lead Generation
- You need Sales Pipeline
- You need Contact Management
- You need Email Campaigns
Ideal for: smb, mid-market
Industries: technology, retail, manufacturing
Platform Availability
Close
Web-based application accessible via any browser. No dedicated desktop or mobile apps are currently offered.
Freshsales
Available on Web, iOS, and Android. Mobile apps are offered but there is no dedicated desktop client.
Get Started with Close
CRM built for inside sales teams with calling and email
Earn 20% recurring commission
Visit CloseGet Started with Freshsales
AI-powered CRM for sales teams by Freshworks
Earn varies commission
Visit FreshsalesBecome a Reseller
Interested in reselling Freshsales? These tools offer reseller programs for agencies and consultants.
Freshsales Reseller InfoExplore More
Tool Profiles
Alternatives
Use Cases
- Inside Sales
- Sales Outreach
- Call Management
- Lead Generation
- Sales Pipeline
- Contact Management
- Email Campaigns
Close vs Freshsales: Frequently Asked Questions
Is Close or Freshsales better?
Close is rated slightly higher on SAASAF.AI, at 4.5/5 versus 4.3/5 for Freshsales, but the better pick depends on your use case. Close is best for inside sales teams at SaaS and B2B services companies who need calling, email, and CRM in one tool. Freshsales is best for SMB and mid-market teams already using Freshworks for support, or teams who want Salesforce-like capability at a fraction of the cost.
How does Close pricing compare to Freshsales?
Freshsales is cheaper to start, at $9/month versus $49/month for Close. Close uses a subscription model and Freshsales uses a freemium model. Only Freshsales offers a free tier. Listed figures are starting prices; seats, usage and add-ons can change the final bill.
What is the difference between Close and Freshsales?
Close is a CRM designed for high-velocity inside sales teams. Freshsales is an AI-powered sales CRM from Freshworks with built-in email, phone, chat, and AI lead scoring. Close lists features such as Built In Calling, Email Sequences and Sms. Freshsales lists AI Lead Scoring, Built In Phone and Email Tracking. Both cover Pipeline Management and Reporting.
What are alternatives to both Close and Freshsales?
Alternatives to Close include HubSpot (4.5/5), Pipedrive (4.4/5) and Salesforce (4.3/5). Alternatives to Freshsales include HubSpot (4.5/5), Pipedrive (4.4/5) and Zoho CRM (4.2/5). HubSpot has a free tier. Zoho CRM has a free tier.
What platforms do Close and Freshsales support?
Close is available on Web. Freshsales is available on Web, iOS and Android. Close integrations listed on SAASAF.AI include Zapier, Slack and HubSpot. Freshsales integrations include Slack, Google Workspace and Zapier. Close lists 4 integrations and Freshsales lists 4 in the SAASAF.AI directory.