Freshsales vs Pipedrive - Detailed Comparison 2026
Pipedrive is rated slightly higher on SAASAF.AI (4.4/5 vs 4.3/5). Freshsales starts at $9/month and has a free tier. Pipedrive starts at $14/month with no free tier.
Which Is Better, Freshsales or Pipedrive?
Freshsales and Pipedrive are rated very closely, with Freshsales at 4.3/5 and Pipedrive at 4.4/5, indicating both are well-regarded by users. When it comes to features, Freshsales offers 6 capabilities while Pipedrive provides 6, with both sharing core functionality like Automations, Reporting. Freshsales differentiates with Ai Lead Scoring and Built In Phone, while Pipedrive stands out with Visual Pipeline and Email Integration. On pricing, Freshsales is the more budget-friendly option at $9/month compared to Pipedrive at $14/month, and Freshsales also offers a free tier. Both Freshsales and Pipedrive are AI-powered, making them strong choices for users who want intelligent automation.
At a Glance
Full Side-by-Side Comparison
| Criteria | Freshsales | Pipedrive |
|---|---|---|
| Rating | 4.3/5 | 4.4/5 |
| Pricing Model | Freemium | Subscription |
| Starting Price | $[object Object] | $[object Object] |
| Free Tier | Yes | No |
| AI-Powered | Yes | Yes |
| AI Model | Freddy AI | proprietary |
| Platforms | web, ios, android | web, ios, android |
| Founded | 2010 | 2010 |
| Company Size | 1000+ | 1000+ |
| Integrations | 4+ | 5+ |
| Affiliate Program | Yes | Yes |
| Ai Assistant | ✗ | ✓ |
| Ai Lead Scoring | ✓ | ✗ |
| Automations | ✓ | ✓ |
| Built In Phone | ✓ | ✗ |
| Email Integration | ✗ | ✓ |
| Email Tracking | ✓ | ✗ |
| Lead Management | ✗ | ✓ |
| Pipeline Management | ✓ | ✗ |
| Reporting | ✓ | ✓ |
| Visual Pipeline | ✗ | ✓ |
How Much Do Freshsales and Pipedrive Cost?
Freshsales Pricing
Freemium
$[object Object]
Free tier available
Billed monthly
Freshsales offers a freemium pricing model starting at $9/month. A free tier is available with limited features.
Pipedrive Pricing
Subscription
$[object Object]
Billed monthly
Pipedrive uses a subscription pricing model starting at $14/month. No free tier is offered.
Pros and Cons
Freshsales Pros
- Freddy AI scoring and insights at SMB-friendly prices
- Built-in phone, WhatsApp, and SMS for omnichannel sales
- Tight integration with Freshdesk for sales-support handoff
- Generous free tier for small teams
- Faster setup than Salesforce
Freshsales Cons
- Reporting flexibility trails Salesforce on complex needs
- Marketing automation is basic versus HubSpot or Marketo
- Smaller third-party app marketplace
- Customization gets clunky for advanced sales processes
Pipedrive Pros
- Visual pipeline view that reps adopt quickly
- Affordable per-seat pricing for SMB sales teams
- Activity-based methodology built into the UX
- Smart Docs include eSign without separate tool
- Strong mobile app for field sales
Pipedrive Cons
- Reporting and dashboards trail HubSpot and Salesforce
- Marketing automation is shallow versus dedicated platforms
- Customization is limited compared to Salesforce
- Add-on pricing for LeadBooster, Web Visitors, etc., adds up
Who Should Choose Which?
Choose Freshsales if...
Best for: Freshsales is best for SMB and mid-market teams already using Freshworks for support, or teams who want Salesforce-like capability at a fraction of the cost. Companies needing omnichannel engagement benefit most.
- You need Lead Generation
- You need Sales Pipeline
- You need Contact Management
- You need Email Campaigns
Ideal for: smb, mid-market
Industries: technology, retail, manufacturing
Choose Pipedrive if...
Best for: Pipedrive is best for SMB and mid-market sales teams who want a visual, sales-rep-friendly CRM without enterprise complexity. Outbound sales teams benefit most from the pipeline-first design.
- You need Sales Pipeline
- You need Lead Generation
- You need Email Tracking
- You need Reporting & Dashboards
Ideal for: smb, mid-market
Industries: technology, real-estate, consulting, agencies
Platform Availability
Freshsales
Available on Web, iOS, and Android. Mobile apps are offered but there is no dedicated desktop client.
Pipedrive
Available on Web, iOS, and Android. Mobile apps are offered but there is no dedicated desktop client.
Get Started with Freshsales
AI-powered CRM for sales teams by Freshworks
Earn varies commission
Visit FreshsalesGet Started with Pipedrive
Sales CRM designed by salespeople, for salespeople
Earn 33% recurring commission
Visit PipedriveBecome a Reseller
Interested in reselling Freshsales or Pipedrive? These tools offer reseller programs for agencies and consultants.
Freshsales Reseller Info Pipedrive Reseller InfoExplore More
Tool Profiles
Alternatives
Use Cases
- Lead Generation
- Sales Pipeline
- Contact Management
- Email Campaigns
- Email Tracking
- Reporting & Dashboards
Freshsales vs Pipedrive: Frequently Asked Questions
Is Freshsales or Pipedrive better?
Pipedrive is rated slightly higher on SAASAF.AI, at 4.4/5 versus 4.3/5 for Freshsales, but the better pick depends on your use case. Freshsales is best for SMB and mid-market teams already using Freshworks for support, or teams who want Salesforce-like capability at a fraction of the cost. Pipedrive is best for SMB and mid-market sales teams who want a visual, sales-rep-friendly CRM without enterprise complexity.
How does Freshsales pricing compare to Pipedrive?
Freshsales is cheaper to start, at $9/month versus $14/month for Pipedrive. Freshsales uses a freemium model and Pipedrive uses a subscription model. Only Freshsales offers a free tier. Listed figures are starting prices; seats, usage and add-ons can change the final bill.
What is the difference between Freshsales and Pipedrive?
Freshsales is an AI-powered sales CRM from Freshworks with built-in email, phone, chat, and AI lead scoring. Pipedrive is a sales-focused CRM that helps teams manage leads, track deals, and automate sales processes. Freshsales lists features such as AI Lead Scoring, Built In Phone and Email Tracking. Pipedrive lists Visual Pipeline, Email Integration and Lead Management. Both cover Automations and Reporting.
What are alternatives to both Freshsales and Pipedrive?
Alternatives to Freshsales include HubSpot (4.5/5), Close (4.5/5) and Zoho CRM (4.2/5). Alternatives to Pipedrive include HubSpot (4.5/5), Close (4.5/5) and Salesforce (4.3/5). HubSpot has a free tier. Zoho CRM has a free tier.
What platforms do Freshsales and Pipedrive support?
Freshsales and Pipedrive are both available on Web, iOS and Android. Freshsales integrations listed on SAASAF.AI include Slack, Google Workspace and Zapier. Pipedrive integrations include Slack, Google Workspace and Microsoft Teams. Freshsales lists 4 integrations and Pipedrive lists 5 in the SAASAF.AI directory.