Freshsales
Freshsales is an AI-powered sales CRM from Freshworks with built-in email, phone, chat, and AI lead scoring. It is rated 4.3/5 on SAASAF.AI. Freshsales starts at $9/month and has a free tier.
What is Freshsales?
Freshsales is the CRM in the Freshworks suite, designed as a more affordable Salesforce alternative for SMB and mid-market. Freddy AI scores leads, suggests next actions, and surfaces deal insights. Features include built-in phone, email, chat, WhatsApp, and SMS for omnichannel engagement, plus visual pipeline management, sales sequences, and territory management. Freshsales Suite bundles CRM with Freshmarketer for marketing automation. Tight integration with Freshdesk (support), Freshchat, and the rest of Freshworks makes it appealing to companies standardizing on a single vendor. Pricing undercuts Salesforce significantly while covering 80% of common features.
Freshsales offers a freemium pricing model starting at $9/month. A free tier is available with limited features. Platform availability information is not currently listed.
Founded: 2010 | Company Size: 1000+
Freshsales is designed to help smb, mid-market streamline their workflows with a Freemium pricing model, including a generous free tier to get started. Whether you are evaluating Freshsales for the first time or comparing it against competitors, this page covers everything you need to know about Freshsales's features, pricing, integrations, and alternatives in 2026.
Freshsales Pros & Cons
Before choosing Freshsales, it helps to understand both the strengths and the limitations. Here is an honest breakdown based on user feedback and expert analysis.
Pros
- Freddy AI scoring and insights at SMB-friendly prices
- Built-in phone, WhatsApp, and SMS for omnichannel sales
- Tight integration with Freshdesk for sales-support handoff
- Generous free tier for small teams
- Faster setup than Salesforce
Cons
- Reporting flexibility trails Salesforce on complex needs
- Marketing automation is basic versus HubSpot or Marketo
- Smaller third-party app marketplace
- Customization gets clunky for advanced sales processes
Who is Freshsales Best For?
Freshsales is best for SMB and mid-market teams already using Freshworks for support, or teams who want Salesforce-like capability at a fraction of the cost. Companies needing omnichannel engagement benefit most.
Freshsales Features & Capabilities
Freshsales offers 6 key features designed to cover a wide range of Crm needs. Below is a breakdown of what Freshsales brings to the table.
Freshsales Pricing 2026
Understanding Freshsales's pricing structure is essential before committing. Here is a summary of the current pricing model and available tiers.
Freshsales Integrations
Freshsales connects with 4+ tools and platforms, making it easy to fit into your existing tech stack. Below are the integrations currently supported.
Best Freshsales Alternatives in 2026
While Freshsales is a popular choice in the Crm space, users regularly evaluate other options to ensure they are getting the best fit for their workflows. The Crm market is highly competitive, and several strong alternatives offer different approaches to the same problems Freshsales solves. Although Freshsales offers a free tier, some alternatives provide more generous free plans or different feature sets that may better align with specific team requirements. Below are the top alternatives worth considering if you are exploring options beyond Freshsales.
All-in-one CRM platform for marketing, sales, and service
CRM built for inside sales teams with calling and email
Sales CRM designed by salespeople, for salespeople
Comprehensive CRM with extensive customization at great value
Freshsales Categories
Subcategories
Use Cases
Freshsales Industry Fit
Freshsales is popular across the following industries:
Freshsales: Frequently Asked Questions
What is Freshsales?
Freshsales is an AI-powered sales CRM from Freshworks with built-in email, phone, chat, and AI lead scoring. It helps sales teams manage contacts, deals, and pipelines efficiently. It is listed in the CRM and Sales categories on SAASAF.AI with a 4.3/5 rating.
How much does Freshsales cost?
Freshsales starts at $9/month and has a free tier. It uses a freemium pricing model. Across the 11 CRM tools on SAASAF.AI, listed starting prices range from $9 to $249 per month. Starting prices exclude add-ons, extra seats and usage charges, so check Freshsales's pricing page for current plan limits.
What are the best Freshsales alternatives?
The top Freshsales alternatives listed on SAASAF.AI are HubSpot (4.5/5), Close (4.5/5), Pipedrive (4.4/5) and Zoho CRM (4.2/5). HubSpot and Zoho CRM have a free tier. Pipedrive and Zoho CRM share the lowest listed starting price at $14/month.
Who is Freshsales best for?
Freshsales is best for SMB and mid-market teams already using Freshworks for support, or teams who want Salesforce-like capability at a fraction of the cost. Companies needing omnichannel engagement benefit most. SAASAF.AI lists its target users as SMB and Mid Market.
What platforms does Freshsales run on?
Freshsales is available on Web, iOS and Android. It lists 4 integrations in the SAASAF.AI directory, including Slack, Google Workspace and Zapier. Freshsales is AI-powered and uses Freddy AI. As a SaaS product, Freshsales is delivered through the cloud, so there is nothing to host yourself.
Does Freshsales have an affiliate program?
Yes. Freshsales runs an affiliate program that pays varies commission with a 30-day cookie. It is managed directly by the vendor. Affiliates and resellers can promote Freshsales alongside other tools in the SAASAF.AI marketplace. Commission terms can change, so confirm the current rate on Freshsales's partner page before you start.