Best SaaS Stack for Customer Successs
The Customer Success stack combines Intercom, Zendesk, Calendly, Loom and 5 more tools. 7 of the 9 have a free tier. Listed starting prices add up to $170.75 per month.
Customer success stack for health scoring, onboarding, support, feedback collection, and retention.
The Complete Customer Success Stack
Intercom
AI-first customer service platform
Intercom is a customer messaging platform that combines live chat, bots, product tours, and help center into one platform. Its Fin AI agent can resolve customer queries autonomously.
Zendesk
Customer service and engagement platform
Zendesk is a customer service platform that provides ticketing, live chat, knowledge base, and AI-powered support across email, phone, chat, and social media channels.
Calendly
Scheduling automation platform for teams and individuals
Calendly is a scheduling automation platform that eliminates the back-and-forth of booking meetings. It integrates with calendars and lets contacts self-schedule based on your availability.
Loom
Async video messaging for work
Loom is an async video messaging platform that lets you record your screen, camera, or both to create quick videos. Used for team updates, bug reports, tutorials, and replacing meetings.
Slack
Channel-based messaging for team collaboration
Slack is the leading workplace messaging platform that organizes communication into channels. It offers direct messaging, file sharing, app integrations, and Huddles for voice/video calls.
Notion
All-in-one workspace for notes, docs, and project management
Notion combines notes, docs, wikis, and project management into one connected workspace. Teams use it for everything from internal wikis to product roadmaps.
Typeform
Beautiful, conversational forms and surveys
Typeform creates interactive forms, surveys, and quizzes with a one-question-at-a-time conversational design. Known for high completion rates and beautiful design that matches any brand.
Hotjar
Behavior analytics and feedback for understanding users
Hotjar provides heatmaps, session recordings, surveys, and feedback tools that help you understand how users experience your website. Part of the Contentsquare family.
HubSpot
All-in-one CRM platform for marketing, sales, and service
HubSpot is a comprehensive CRM platform with marketing automation, sales CRM, customer service, CMS, and operations tools. It is one of the most popular platforms for inbound marketing and sales.
Total Stack Cost
| # | Tool | Free Tier | Paid Price | Billing |
|---|---|---|---|---|
| 1 | Intercom | No | $39 | Monthly |
| 2 | Zendesk | No | $19 | Monthly |
| 3 | Calendly | Yes | $8 | Monthly |
| 4 | Loom | Yes | $12.5 | Monthly |
| 5 | Slack | Yes | $7.25 | Monthly |
| 6 | Notion | Yes | $8 | Monthly |
| 7 | Typeform | Yes | $25 | Monthly |
| 8 | Hotjar | Yes | $32 | Monthly |
| 9 | HubSpot | Yes | $20 | Monthly |
| Total Monthly Cost (paid tiers) | $170.75/mo | |||
Many of these tools offer free tiers. Your actual cost may be significantly lower when starting out.
The Customer Success Stack: Frequently Asked Questions
What tools are in the Customer Success stack?
The Customer Success stack on SAASAF.AI includes 9 tools: Intercom, Zendesk, Calendly, Loom, Slack, Notion, Typeform, Hotjar and HubSpot. 7 of the 9 have a free tier. Their listed starting prices add up to $170.75 per month. Each tool links to a full profile with pricing, features and alternatives.
How much does the Customer Success stack cost per month?
The listed starting prices of the Customer Success stack add up to $170.75 per month. 7 of the 9 have a free tier, so a lean setup can cost less. Slack is the cheapest paid tool at $7.25/month. Usage-based tools are not included in the total.
Which tools in the Customer Success stack are free?
Calendly, Loom, Notion, Slack, Typeform, HubSpot and Hotjar have a free tier. Calendly paid plans start at $8/month. Loom paid plans start at $12.5/month. Notion paid plans start at $8/month. Free tiers usually limit seats or usage, so plan to upgrade as the team grows.
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